(Senior) Relationship Manager, EAM & MFO, French-speaking Switzerland

Tasks

• Take responsibility for acquiring and maintaining new EAM and MFO relationships, as well as end-customer relationships, based on an existing active tracker in the industry in French-speaking Switzerland.
• Manage the onboarding process and prioritize efforts to anticipate customer needs and ensure appropriate responses. Provide solution-oriented support to EAMs and MFOs, as well as their end customers, via phone, email, and in-person meetings regarding onboarding, product-related questions, transactions, technical support, contract changes, complaints, etc.
• Processing of fiat and digital asset transactions, as well as post-transaction AML monitoring and processing.
• Manage the customer onboarding process in accordance with internal standards (Legal & Compliance, Operations) and external service providers.
• Maintaining and updating the CRM system to ensure accurate documentation of all stakeholders.
• Maintain expert knowledge of the crypto market landscape by monitoring Sygnum’s offerings and strengths, attending conferences, understanding regulations, and building a strong network of institutional and professional prospects.
• Further development of the customer support concept (user manuals, tutorials, FAQs, etc.).

Requirements

• BSc/BA in Business Administration, Finance, or a related field. An MSc/MBA/CFA is a plus.
• More than 5 years of proven experience in customer service or relationship management at a (Swiss) financial institution, with a focus on the EAM and AIF segments.
• A proven track record of driving business growth with a “hunter” mentality, combined with a strong sales mindset and a results-oriented approach to winning and expanding customer relationships.
• Practical experience in client onboarding (both individuals and legal entities), including a thorough understanding of Swiss banking regulations and familiarity with KYC processes and AML/CTF requirements.
• A combination of consulting and analytical skills, with great attention to detail and a proactive, practical approach.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Excellent communication skills (verbal and written) in French and English. Knowledge of German is a plus.
• Excellent organizational and prioritization skills for managing multiple clients and projects simultaneously.

We offer

• An attractive combination of market-rate wages and an incentive-based compensation system.
• Flexible Work Schedule Models / Work-from-Home Policies.
• Professional development through mentoring and buddy programs.
• A fully paid one-month sabbatical after five years of continuous employment.