(Senior) Relationship Manager, Private Banking

Tasks

• Expanding Sygnum's presence with a focus on its private banking offerings
• Responsibility for acquiring and maintaining relationships with new private clients and single-family offices within an existing industry network
• Monitoring multiple prospects and prioritizing efforts to anticipate their needs and ensure an appropriate level of responsiveness
• Provide solution-oriented support for private banking inquiries (by phone, email, and in person) regarding onboarding, product-related questions, transactions, technical support, contract amendments, administrative support/complaints, etc.
• Lead the customer onboarding process in collaboration with internal stakeholders (Legal & Compliance Operations) and external service providers
• Proactive management of digital asset transactions, as well as post-transaction AML monitoring and processing
• Updating and maintaining the CRM to accurately document all relationships
• Maintain expert knowledge of the crypto market landscape by: understanding Sygnum's offerings and strengths, attending conferences, staying abreast of new regulatory developments, and building a strong institutional and professional network
• Further development of the customer support concept (user manuals, tutorials, FAQs, etc.)

Requirements

• Bachelor's degree in business administration, finance, or a related field. An MBA or DBA is preferred.
• More than 5 years of proven experience in customer service or relationship management at a (Swiss) financial institution, with a focus on private banking.
• A proven track record of driving business growth with a “hunter” mentality, combined with a strong sales mindset and a results-oriented approach to building and expanding customer relationships.
• Practical experience with client onboarding (both individuals and legal entities), including a thorough understanding of Swiss banking regulations and familiarity with KYC processes and AML/CFT requirements.
• A combination of consulting and analytical skills, with great attention to detail and a proactive, practical approach.
• Ability to work independently and collaborate effectively with cross-site teams.
• Excellent communication skills (verbal and written) in French and English; knowledge of German is a plus.
• Excellent organizational and prioritization skills for managing multiple clients and projects simultaneously.

We offer

• An attractive combination of market-rate salaries and an entrepreneurial incentive system
• Flexible Work Schedules / Work-from-Home Policies
• Professional Development Through Mentoring and Buddy Programs
• One month of fully paid sabbatical after five years of continuous employment