(Senior) Relationship Manager

Job description

About the role

We are looking for a Client Relationship Manager to join our rapidly growing Private Banking team in Abu Dhabi.

Main tasks

• Taking responsibility for acquiring and maintaining new customer relationships with a focus on private and corporate customers.
• Monitoring multiple potential customers and prioritizing efforts to respond to their needs.
• Leading the client onboarding process together with internal stakeholders (legal & compliance, operations) and external service providers.
• Providing solution-oriented support for private and corporate customers in the areas of onboarding, product-related questions, transactions, technical support, contract changes, complaints, etc.
• Maintain an expert level of understanding of the crypto market landscape by understanding Sygnum's offering and strengths, attending conferences, understanding regulatory developments and building a strong institutional and professional prospect network.

Ideal candidate

• BSc/BA in Business Administration, Finance or related field; MSc/MBA/CFA is a plus.
• Previous relevant work experience (at least 5 years) in customer-focused roles within a regulated (Swiss) financial institution.
• Experience in onboarding clients (private clients and legal entities) and familiarity with Swiss banking and AGDM regulations.
• Proven consultative thinking and analytical skills, mixed with a high level of attention to detail and accuracy with a hands-on mentality.
• Strong relationship management skills.
• Understanding of the crypto market and an existing network within the blockchain ecosystem is a plus.
• Excellent communication skills in spoken and written English. Arabic is a plus.

We offer

• Attractive combination of market salaries and entrepreneurial incentive scheme.
• Professional development through mentoring and buddy programs.
• One-month fully paid sabbatical after five years of uninterrupted employment.
• Health insurance.

Employment details

• Type of employment: Permanent.
• Working hours: Part-time working from home.