(Senior) Relationship Manager, UAE (80-100%)

Tasks

The main tasks include:

• Take responsibility for acquiring and maintaining new customer relationships with a focus on private and corporate clients.
• Monitor multiple prospects and prioritize efforts to ensure appropriate responses to their needs.
• Lead the customer onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers.
• Provide solution-oriented support for private and corporate clients in the areas of onboarding, product-related questions, transactions, technical support, contract changes, complaints, etc.
• Maintain expert knowledge of the crypto market landscape by understanding Sygnam's offering and strengths, attending conferences, understanding regulatory developments, and building a strong institutional and professional prospect network.

Requirements

Our ideal candidate has:

• BSc/BA in Business Administration, Finance, or a relevant field; MSc/MBA/CFA is a plus.
• Previous relevant work experience (minimum 5 years) in customer-focused roles within a regulated (Swiss) financial institution.
• Experience in onboarding clients (e.g., private clients and legal entities) and familiarity with Swiss banking and AGDM regulations.
• Demonstrable consultative mindset and analytical skills, combined with a high level of attention to detail and accuracy, and a hands-on mentality.
• Strong relationship management skills.
• Understanding of the crypto market and an existing network within the local blockchain ecosystem is a plus.
• Excellent communication skills in spoken and written English. Arabic is a plus.

We offer

We offer a comprehensive package of benefits for all team members, including:

• Attractive combination of market salaries and entrepreneurial incentive system.
• Professional development through mentoring and buddy programs.
• One month of fully paid sabbatical after five years of continuous employment.
• Health insurance.