(Senior) Relationship Manager, UAE (80-100%)

Tasks

• Take responsibility for acquiring and maintaining new customer relationships with a focus on private and corporate customers.
• Support multiple prospects and prioritize efforts to anticipate their needs and ensure appropriate responses.
• Lead the customer onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers.
• Provide solution-oriented support for private and corporate customers in the areas of onboarding, product-related questions, transactions, technical support, contract changes, complaints, etc.
• Maintain expert knowledge of the crypto market landscape by understanding Sygnam's offering and strengths, attending conferences, understanding regulatory developments, and building a strong institutional and professional network.

Requirements

• Bachelor's degree in business administration, finance, or a relevant field; master's degree, MBA, or CFA is a plus.
• Previous relevant work experience (minimum 5 years) in customer-focused roles within a regulated (Swiss) financial institution.
• Experience in onboarding clients (e.g., private clients and legal entities) and familiarity with Swiss banking and AGDM regulations.
• Demonstrable consultative mindset and analytical skills, combined with a high level of attention to detail and accuracy, and a hands-on mentality.
• Strong relationship management skills.
• An understanding of the crypto market and an existing network within the local blockchain ecosystem are a plus.
• Excellent communication skills in spoken and written English. Arabic is a plus.

We offer

• An attractive package of market salaries and a corporate incentive system.
• Flexible/part-time work-from-home policy.
• Professional development through mentoring and buddy programs.
• One month of fully paid sabbatical after five years of continuous employment.
• Health insurance.