Senior Site Reliability Engineer

Job description

Tasks

We are looking for talented SREs to join our Solutions Engineering team in Vancouver. You are a customer-focused professional with a proven track record in maintaining production environments. You are confident working in managed services and handling production incidents.

• Operate our managed production environment by taking a holistic view of system health and defining, developing and deploying the necessary telemetry.
• Ensure operational excellence of our managed services through software engineering.
• Improve the reliability and usability of Taurus by eliminating software bugs and adding scalability and performance improvements directly into the Taurus product code.
• Provide ongoing support for existing environments such as incident management, code upgrades, health checks and optimization projects.
• Advise customers on best practices for APIs when creating necessary middleware during integration.
• Work closely with members of the engineering teams to quickly resolve customer issues and continually increase customer satisfaction.

Requirements

• 4-5 years of experience in the deployment, integration and maintenance of products in complex environments and organizations - experience in the financial sector is an advantage.
• 2-5 years of experience in software development.
• Experience in a customer facing role. Strong written and verbal communication skills.
• Experience in maintaining high availability in remote production environments and familiarity with VDIs and virtualization technologies.
• Proven experience in various DevOps build and test processes, release management, product lifecycle management.
• Strong knowledge of modern DevOps tools (Linux, Kubernetes, RedHat Openshift, Docker, Ansible, Terraform, Python, Go, Lamb Yaml, Bash/Shell scripting).
• Experience in maintaining production environments in a managed service or SaaS environment.
• Eager to learn, highly focused on the goal, team results-oriented.

Application criteria (bonus points)

• Experience with additional programming languages (Java, Python, Rust, Javascript etc.).
• Knowledge/experience with relational databases.
• Experience with service management/support tools (Lira Service Management, Zendesk or similar).

We offer

• Generous vacation.
• Hybrid remote work with a flexible and small team.
• Benefits package.
• An opportunity to work at the interface of digital assets and finance.
• A qualified and experienced team, including world-renowned experts.
• A fast-paced learning environment, entrepreneurial spirit and a great culture.