Senior System Engineer / Service Integration

Your tasks

• Partner and Service Management: Together with our external operations partner, you ensure stable, secure, and high-performance operations.
• Incident and Problem Management: We take responsibility for 2nd- and 3rd-level support and coordinate the resolution of complex technical issues in collaboration with the customer and other maintenance departments.
• Infrastructure and Process Automation: You analyze existing IT solutions and drive change. We plan for further development, standardization, and modernization.
• IT Security and Compliance: You ensure compliance with our security standards and regulatory requirements during the development of new systems.
• Technology Evaluation and Projects: You evaluate new technologies, review existing technologies, software, and communication systems. You develop and test solutions and actively participate in projects.
• Enablement and Support: You will create clear and concise documentation and training materials related to hardware, software, and communication platforms.

Qualifications

• A degree or graduation from a university or university of applied sciences. Relevant academic background, such as a bachelor’s or master’s degree. At least five years of experience at the HF, FH, university, or ETH level, as well as at least five years of experience in this key role as an IT operations partner, managing operations internally and actively resolving complex technical issues as an external Workplace Service provider.
• Project and Partner Experience: Demonstrable experience collaborating with our clients on IT projects.
• Solid technical expertise: In-depth knowledge of Windows client management, such as Azure AD, including Intune and Microsoft Workplace.
• Project Management: Experience managing IT projects and providing day-to-day IT support to our client or vendor in this area of the business, as well as in communication.
• Mindset and Skills: A strong service orientation, excellent interpersonal skills, and strong leadership abilities.
• Languages: Excellent written and spoken German and English.

We offer

• Attractive compensation package: Challenging and varied responsibilities with a high degree of autonomy and short decision-making processes
• Attractive benefits: Modern retirement planning solutions, free health services, and accident insurance coverage through our health, accident, and disability insurance plans, as well as a corporate culture that values employees (e.g., length of service)
• Professional Development: Targeted financial or time-related support, or professional development opportunities as needed
• On-site benefits: Free drinks, free parking right on site, and regular team and trade show events.