Service Center IT Coordinator

Job description

Your exciting task:

• 1st level IT support and IT consulting for internal customers at our national and international locations in German and English
• Receiving, processing, finding and applying solutions or forwarding IT concerns, IT fault reports by telephone, ticket system (Jira) and e-mail
• Consistent recording and categorization of incoming requests via ticket system (Jira)
• Interdisciplinary cooperation with downstream 2nd and 3rd level support units
• Collaboration in internal and cross-departmental projects and IT initiatives
• Creation and maintenance of know-how contributions in the area of 1st level support

What you bring with you:

• Completed vocational training, preferably as a computer scientist or comparable training or sound IT knowledge and practical experience in the IT sector, even without formal training
• Initial experience in an IT environment as a 1st level supporter (service desk/help desk or similar function)
• Very good knowledge of standard applications such as Windows 11, Microsoft 365 palette incl. MS Teams, OneDrive, SharePoint
• Very good knowledge of hardware such as PC, monitors, printers, iPhone, iPad, Android, etc.
• Above-average oral and written communication skills in German (mother tongue or C1/C2 level) and fluent English
• Quick comprehension, analytical and networked thinking skills
• High sense of service and responsibility
• High level of commitment, initiative, flexibility and empathy
• Careful way of working with a high customer and service orientation
• Passion for technology and people
• Independent, discreet, loyal, motivated & adaptive team player
• People with patience, composure and humor are especially welcome

What we offer:

• Possibility for home office (flexible working hours - up to max. 40% home office), various benefits and a first-class lunch
• We work according to agile principles, both in our way of thinking and in our methodology, and rely on mutual trust
• Teamwork is important to us: we always share valuable knowledge and skills with each other - One Vontobel
• Our corporate culture is characterized by short communication channels and direct contact between departments