Service Hub/E-Banking Service-Line Specialist

Job description

Tasks

• Guide customers through the e-banking enrollment process to ensure a smooth and efficient setup.
• Answer specific customer questions about e-banking functions, such as password resets, transaction requests and account access issues.
• Investigate and resolve customer issues promptly and provide step-by-step solutions.
• Work closely with the IT department to identify and report system errors and technical issues that impact the customer experience.
• Collaborate with colleagues to share knowledge and best practices for customer support.
• Identify opportunities to improve the customer support experience and suggest process improvements.
• Stay informed about industry trends and emerging technologies related to e-banking.

Requirements

• Completed banking apprenticeship with 2-3 years of relevant support experience, preferably in customer-facing roles (e.g. e-banking support or as a traditional front office assistant).
• Excellent interpersonal skills and a genuine passion for working with clients to consistently meet Vontobel's Client Experience Standards.
• Detail-oriented, adaptable and proactive with a hands-on approach; a collaborative team player with a strong commitment to continuous learning and development.
• The position requires your presence at our Zurich offices where you will work closely with team members and contribute to a dynamic, hands-on working environment.
• Fluent in German (C2) and English with excellent communication skills; knowledge of additional languages is an advantage.

We offer

• Top Zurich location with collaboration rooms (including roof terraces) and free lunch.
• Friendly, diverse team in an open office area with dance walls.
• All the latest technologies to support you in your work and enhance your skills.
• Agile environment in our way of thinking, our way of working and our trust in each other.
• Flat hierarchy with collaboration at all levels.
• Campus atmosphere and collaborative spirit.