Service Manager for SaaS & Managed Services (f/m) 80-100%

Your new job

- End-to-end responsibility for defined SaaS and managed services—from the initial idea to stable operation - Product owner for the service and product portfolio and responsibility for content, priorities, and timelines - Maintenance and prioritization of roadmap and backlog, taking into account customer benefits, cost-effectiveness, and operational stability - Conviction to think and act in a business- and customer-centric manner, in close cooperation with the project manager, to ensure correct features, improvements, and service enhancements - Close coordination with architecture, security, internal teams, and external providers, responsibility for clean interfaces - Control of service quality, KPIs, and measures for continuous improvement - Active optimization of costs and processes with a focus on cost-effectiveness and efficiency

Requirements

• Several years of experience as a product owner, product manager, or service manager in the SaaS or managed services environment
• In-depth knowledge of the digital workplace, especially Microsoft 365, telephony (including Webex), and identity and access management
• Good understanding of service operations, SLAs, service lifecycle, and operational processes
• Experience in provider and contract management and technical management of external partners
• Technical understanding and experience in the engineering field are advantageous
• Structured, analytical, and decision-oriented approach to work, ability to maintain an overview even when dealing with complex issues
• Clear, targeted, and confident communication—even when interests differ
• Experience with agile working methods (Scrum, Kanban), confident interaction with stakeholders

We offer

- A broad, responsible service and product portfolio with high visibility within the company - Creative freedom in the further development of services, structures, and working methods - Close cooperation with IT management, architecture, security, and specialist departments - An environment in which transparency, responsibility, and continuous improvement are actively encouraged and promoted - An all-round attractive employment package