Service Manager for SaaS & Managed Services (m/f)

Your new job

- End-to-end responsibility for defined SaaS and managed services—from concept to stable operation - Product Owner for the service and product portfolio, with responsibility for content, priorities, and timelines - Maintenance and prioritization of the roadmap and backlog, taking into account customer value, cost-effectiveness, and operational stability - Monitoring business and customer requirements, in close collaboration with the project manager, regarding specific features, changes, and service enhancements - Close coordination with architecture, security, internal teams, and external providers; responsibility for clean interfaces - Management of service quality, KPIs, and measures for continuous improvement - Active optimization of costs and processes with a focus on cost-effectiveness and efficiency

Requirements

• Several years of experience as a product owner, product manager, or service manager in the SaaS or managed services environment
• In-depth knowledge of digital workplace solutions, particularly Microsoft 365, telephony (including Webex), and identity and access management
• A solid understanding of service portfolios, SLAs, the service lifecycle, and operational processes
• Experience in project and contract management and the technical oversight of external partners
• Technical understanding and experience in the engineering field are advantageous
• A structured, analytical, and decision-oriented approach to work, with the ability to maintain a clear overview even when dealing with complex issues
• Clear, targeted, and concise communication—even when interests differ
• Experience with agile working methods (Scrum, Kanban), confident interaction with stakeholders

We offer

- A broad, impactful portfolio of services and products with high visibility within the company - The freedom to shape the further development of services, structures, and work processes - Close collaboration with IT leadership, architecture, security, and business units - An environment where transparency, accountability, and continuous improvement are actively promoted and expected - A comprehensive benefits package