Service Manager for SaaS & Managed Services (m/f)

Your new job

- End-to-end responsibility for defined SaaS and managed services—from the initial idea to stable operation - Product owner for the service and product portfolio and responsibility for content, priorities, and timelines - Maintenance and prioritization of roadmap and backlog, taking into account customer benefits, cost-effectiveness, and operational stability - Business- and customer-centric approach, working closely with the project manager and product team, continuous features, improvements, and service developments - Close coordination with architecture, security, internal teams, and external providers, responsibility for clean interfaces - Management of service quality, KPIs, and measures for continuous improvement - Active optimization of costs and processes with a focus on cost-effectiveness and efficiency

Requirements

• Several years of experience as a product owner, product manager, or service manager in the SaaS or managed services environment
• In-depth knowledge of the digital workplace, especially Microsoft 365, telephony (including Webex), and identity and access management
• Good understanding of service operations, SLAs, service lifecycle, and operational processes
• Experience in provider and contract management and technical management of external partners
• Technical understanding and experience in the engineering field are advantageous Ability to maintain an overview even with complex topics
• Structured, analytical, and decision-oriented approach to work
• Clear, targeted, and confident communication, even when interests differ
• Experience with agile working methods (Scrum, Kanban), confident interaction with stakeholders

We offer

• A broad, responsible service and product portfolio with high visibility within the company
• Freedom to shape the further development of services, structures, and working methods
• Close cooperation with IT management, architecture, security, and specialist departments
• An environment in which transparency, responsibility, and continuous improvement are actively promoted and demanded
• An all-round good employment package