Service Manager / Key Supplier Manager in the Banking Sector

Job description

• Clientis Banking Solutions is seeking a Service Manager in the banking sector (80–100%) in the Bern area.
• Managing the services provided by key providers and handling contractual matters.
• Start date: Immediately or by agreement.

Your Key Responsibilities

• Monitoring the performance of key providers and further developing the corresponding SLAs
• Review of the agreed-upon SLAs and OLAs regarding the availability and performance of services, systems, networks, and applications
• Preparation of management reports to serve as the basis for service review meetings with clients and internal stakeholders
• Participate in the negotiation of contracts and SLAs with providers and sourcing partners
• Conducting benchmarks to verify that providers' price-performance ratios are in line with market standards
• Support with Project Management and Project Coaching

What you bring with you

• Extensive professional experience as a service manager, preferably in the IT or financial services sector
• Enthusiasm and a knack for supplier management and negotiations, as well as an open mind and ideas for new service models
• A knack for numbers and contracts, as well as strong communication skills with various levels of management
• A high degree of independence, as well as a structured, goal-oriented, solution-oriented, and meticulous approach to work
• Stylish communication and correspondence in German

What you can expect

• We are a dynamic team of about 50 employees in the heart of Bern.
• Joint activities and interdisciplinary, results-oriented work as an SME.
• Modern working conditions are a given for us.