Job offer
ServiceNow Developer 100% (f/m/d)
The Julius Baer Group is seeking an experienced ServiceNow developer dedicated to developing IT service management solutions, with experience in developing ITSM, GRC/IRM, and SecOps modules. The ideal candidate has at least 5 years of experience as a ServiceNow developer and a deep understanding of ServiceNow technologies and architectures.
Tasks
- Workflow and Process Automation: Development of complex automation workflows to optimize governance processes, security operations, and service delivery
- Performance optimization and troubleshooting: Proactive identification and resolution of performance bottlenecks, memory leaks, inefficient queries, and suboptimal script execution
- Performing root cause analyses and applying platform best practices to ensure high availability and responsiveness
- Security and Access Control: Enforcement of strict compliance with security policies, role-based access control (RBAC), separation of duties (SoD), and audit requirements
- Collaborating with architects, delivery managers, compliance officers, and business partners to translate complex requirements into resilient, future-proof technical solutions
Requirements
- Advanced scripting and coding skills: In-depth knowledge of JavaScript and ServiceNow/server-side programming (Business Rules, Script Includes, UI Actions, Client Scripts, REST Message APIs, Flow Designer)
- Platform architecture understanding: Strong knowledge of ServiceNow instance management, update set governance, CI/CD pipelines, scoped applications, and upgrade-safe development practices
- Problem solving and analytical thinking: Exceptional ability to analyze complex system behaviors, interpret log files, debug complex problems, and deliver sustainable technical solutions
- Integration and interoperability: Practical experience connecting ServiceNow to external systems via integration hubs, middleware, or direct APIs
- Collaborative communication: Ability to work effectively in cross-functional teams, explain technical concepts clearly, and contribute constructively to solution design discussions
- Academic degree in computer science, information technology, or a related field
- Technical expertise: Strong knowledge of ITIL frameworks, ITSM tools (especially ServiceNow), and enterprise IT infrastructure
- At least 5 years of experience as a ServiceNow developer, with a significant focus on ITSM modules
- At least 3 years of practical experience in GRC and/or SecOps module development and configuration
We offer
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