ServiceNow Developer 100% (f/m/d)

Job Description Summary

• As a ServiceNow Developer, you drive automation and improvements in enterprise service delivery by designing and implementing solutions on the ServiceNow platform.
• You will build and maintain ServiceNow portal components, implement solutions based on the Business Request Catalog, develop self-service portal widgets, and create reusable Script Includes to support client- and server-side solutions.
• You will work with stakeholders to translate business needs into technical designs and help develop and manage the ServiceNow Request Catalog and new process automation workflows.

Details

• Develop secure, scalable, and user-friendly self-service portal components, including custom widgets and user experience features.
• Design, develop, and maintain ServiceNow solutions focused on the Business Request Catalog and ticketing systems based on case management.
• Develop user-friendly self-service portal components, including custom widgets and user experience features, to enhance the end-user experience.
• Create and optimize server-side and client-side scripts (e.g., Script Include client scripts) for process automation.
• Implement integrations to streamline onboarding and request processes.
• Prioritize out-of-the-box ServiceNow functionality to ensure a sustainable, upgradeable solution with minimal customization.
• Collaborate with stakeholders to gather requirements, translate business needs into technical designs, and deliver solutions tailored to specific purposes.
• Support testing, documentation, and deployment activities within agile release cycles, ensuring high quality and compliance.
• Troubleshoot issues, perform root cause analysis, and implement fixes in development and production environments.

YOUR PROFILE

• Strong problem-solving skills with a focus on clean, efficient, and maintainable code.
• Commitment to following ITSM best practices and enterprise architecture principles.
• Ability to work independently and collaboratively within cross-functional teams.
• Attention to detail with a quality-first mindset, especially when it comes to security and compliance.
• A proactive approach to identifying process improvements and opportunities for automation.
• Strong communication skills to interact with technical peers and non-technical stakeholders.
• Adherence to change and configuration management processes in a controlled environment.
• Bachelor's degree in computer science, information technology, or a related IT field.
• Knowledge or experience with ITIL, COBIT, or other IT management frameworks.
• Experience with data migration techniques and integration patterns (e.g., MID Server, SOAP/REST APIs) is a plus.
• Awareness of security and compliance standards applicable to financial services.
• ServiceNow Certified System Administrator (CSA) certification as an Application Improvement Specialist is highly desirable.