ServiceNow Developer 100% (f/m/d)

Tasks

• Design, development, and maintenance of ServiceNow solutions with a focus on the Business Service Management (BSM) module, with a particular emphasis on optimizing the ITSM ticketing system and improving the end-user experience
• Development and optimization of self-service portal components, including custom widgets, advanced search functions, personalized business inquiries, drag-and-drop forms for request fulfillment, and dynamic knowledge base integration
• Creation and maintenance of reusable server and client scripts (e.g., script includes, client scripts) for process automation
• Implementation of integrations to optimize onboarding and request management
• Prioritizing ServiceNow's standard functionality to favor sustainable, upgradeable solutions over customizations
• Collaborating with stakeholders to gather requirements, translating business needs into technical designs, and delivering tailor-made solutions
• Support for testing, documentation, and deployment activities within agile release cycles while ensuring quality and compliance
• Troubleshooting, performing root-cause analyses, and applying fixes in development, test, and production environments

Requirements

• Strong problem-solving skills with a focus on clean, efficient, and maintainable design
• Commitment to Adhering to ITSM Best Practices and Enterprise Architecture Standards
• Ability to work both independently and collaboratively in cross-functional teams
• Attention to detail with a quality-oriented approach, particularly with regard to safety and compliance
• A proactive approach to identifying process improvements and opportunities for automation
• Strong communication skills for interacting with technical colleagues and non-technical stakeholders
• Compliance with change and configuration management processes in a controlled production environment
• Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)
• ServiceNow Certified System Administrator (CSA); certification as an Application Development Administrator (ADARA) is highly desirable