ServiceNow Developer 100% (f/m/d)

Tasks

As a ServiceNow Developer, you will drive the automation and improvement of business services by designing and implementing solutions within the ServiceNow platform. Your responsibilities will include:

• Design, development, and maintenance of ServiceNow solutions with a focus on the business request catalog and ticket systems based on case management
• Development of user-friendly self-service portal components, including custom widgets and forms, to improve the end-user experience
• Creation and optimization of reusable server and client-side scripts (e.g., script includes, business rules, client scripts) for process automation
• Implementation of integrations to simplify onboarding and request processes
• Prioritization of out-of-the-box ServiceNow functionalities to ensure sustainable, upgrade-proof solutions with minimal customization
• Collaborating with stakeholders to gather requirements, translate business requirements into technical designs, and deliver tailored solutions
• Support testing, documentation, and deployment activities within agile release cycles to ensure quality and compliance
• Troubleshooting, performing root cause analyses, and applying corrections in development, test, and production environments

Requirements

The following requirements apply to this position:

• Strong problem-solving skills with a focus on clean, efficient, and maintainable code
• Commitment to compliance with ITSM best practices and enterprise architecture principles
• Ability to work independently and collaboratively in cross-functional teams
• Attention to detail with a quality-first mindset, especially with regard to security and scalability
• Proactive approach to identifying process improvements and automation opportunities
• Clear communication skills to engage with technical peers and non-technical stakeholders
• Compliance with change and configuration management processes in a controlled environment
• Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)
• Proven practical experience with ServiceNow development (at least 3 years preferred)
• Solid understanding of JavaScript, Glide API, REST web services, and streaming (Kafka)
• Experience with service portal development, including widget creation and front-end customization
• Familiarity with ITIL processes and ServiceNow modules such as Incident, Request, and Case Management
• Knowledge of integration patterns (e.g., MID Serv, SOAP/REST APIs) and data migration techniques
• ServiceNow certification as a system administrator (CSA), application developer, or implementation specialist is highly desirable.

We offer

Unfortunately, this job description does not contain any information about the offer.