ServiceNow Developer 100% (m/f/d)

Job description

Tasks

• Design, development, and maintenance of ServiceNow solutions focused on the Business Request Catalog and ticketing systems based on case management
• Development of user-friendly self-service portal components, including custom widgets and forms, to improve the end-user experience
• Creation and optimization of reusable server-side and client-side scripts (e.g., script includes, business rules, client scripts) for process automation
• Implementation of integrations to streamline onboarding and request processes
• Prioritization of out-of-the-box ServiceNow functionalities to ensure sustainable, upgrade-proof solutions with production environments

Requirements

• Strong problem-solving skills with a focus on clean, efficient, and maintainable code
• Commitment to comply with ITSM best practices and enterprise architecture principles
• Ability to work independently and collaboratively within cross-functional teams
• Attention to detail with a quality-oriented mindset, especially with regard to security and scalability
• Proactive approach to identifying process improvements and automation opportunities
• Familiarity with widget creation and end-to-end customization
• Clear communication skills to interact with technical colleagues and non-technical stakeholders
• Compliance with change and configuration management processes in a controlled environment
• Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)
• Proven practical experience with ServiceNow development (at least 3 years preferred)
• Solid understanding of JavaScript, Glide API, REST web services, and streaming (Kafka)
• Experience with service portal development, including widget creation and end-to-end customizations
• Familiarity with ITIL processes and ServiceNow modules such as Incident, Request, and Case Management
• Knowledge of integration patterns (e.g., MID servers, SOAP/REST APIs) and data migration techniques
• ServiceNow Certified System Administrator (CSA); certification as an Application Developer or Implementation Specialist is highly desirable
• Awareness of security and compliance standards applicable to financial services environments

We offer