ServiceNow Engineer

Tasks

As a ServiceNow Specialist, you’ll share responsibility for the secure and reliable operation and continuous development of the platform and applications. Within our on-premises infrastructure, you’ll also have the opportunity to apply your expertise in databases and Linux. You can expect a diverse and dynamic work environment. As a ServiceNow expert, you’ll work in a small, agile team of specialists. You’ll analyze requirements and problems, help develop solutions, and implement them as part of the team.

• You define and implement user stories based on existing requirements and projects
• You'll create workflows and integrations and work closely with both our internal subject-matter expert teams and our customers
• You will ensure the secure and reliable operation of the ServiceNow on-premises platform and carry out upgrades, clones, and enhancements
• You will provide 2nd- and 3rd-level support to our ServiceNow users
• You'll work closely with our implementation partners on large projects

Requirements

• You have several years of hands-on experience as a ServiceNow administrator and developer; ideally, you hold a CSM certification or other ServiceNow certifications and have a solid background in computer science.
• You are familiar with ITSM, CSM/CSDM, ITOM/Discovery, integration (REST), LDAP, SCSM, MID Server, and low-code automation using Flow Designer and Workflow.
• You have a solid knowledge of JavaScript; knowledge of Bash, PowerShell, and SQL is a plus
• Ideally, you have already successfully completed a migration from ServiceNow On-Premise to the cloud (SaaS), or you can gain initial experience with Azure, TensorFlow, or Microsoft Azure. Knowledge of machine learning (DL) is a plus.
• You are customer-focused, work independently and responsibly, are a team player, and enjoy acquiring new knowledge that you apply in a targeted manner

We offer

• Our culture is based on flexibility, support, and a willingness to embrace change
• Fair, modern, and economically sustainable jobs with a culture that fosters innovation and business results
• Support for individualized development and learning materials, tailored to specific goals and financial needs
• Attractive Compensation and Benefits Packages
• Flexible work arrangements (part-time, job sharing, working from home, and working in the office)
• Time- and results-oriented management; 27–30 days of vacation per year
• Easier access to up to 10 additional unpaid vacation days per year
• Opportunity to fund personal projects through overtime work, fostering a certain work-life balance

Further benefits

• Equal pay for equal work, regardless of gender or background (Equal Pay Advance)
• No individual bonuses, but rather performance-based compensation: a percentage share of company profits
• 13th-month bonus
• The Pension Fund (Occupational Pension Plan/2nd Pillar): We pay the maximum annual amount of one
• Employee Stock Options
• Annual value of individual training and continuing education