ServiceNow Platform Architect

Job description

Tasks

• Define and maintain the ServiceNow platform architecture to ensure it aligns with company standards and business objectives.
• Lead the design and implementation of ServiceNow modules, including ITAM, ITOM, ITAM, IRM, HRSD and custom applications.
• Serve as the primary technical authority for ServiceNow integrations, data flows and automation across the organization.
• Develop and enforce platform governance, best practices and standards for development, testing, deployment and operations.
• Provide architectural guidance to internal teams and third party partners to ensure solutions are scalable, secure and performant.
• Evaluate and implement new ServiceNow features, capabilities and upgrades to stay current with platform innovations and industry trends.
• Collaborate with InfoSec, Risk and Compliance teams to ensure platform and data security, privacy and regulatory compliance.
• Advising and managing ServiceNow administrators, developers and business analysts.
• Troubleshooting complex platform issues and ensuring a high level of reliability and user satisfaction.

Requirements

• Bachelor's degree in Computer Science, Information Technology or a related field, or equivalent experience.
• 7+ years of experience in IT, with at least 3 years as a ServiceNow architect in an enterprise environment.
• Proven expertise in ServiceNow platform architecture, modules and integrations (REST/SOAP APIs, MID Server etc.).
• Experience in a regulated industry (financial services, banking, insurance, etc.) and understanding of related compliance requirements.
• Solid understanding of ITIL/ITSM principles and corporate IT processes.
• Solid knowledge of data security, privacy and regulatory standards for financial services.

We offer

• A comprehensive benefits package, including retirement benefits (401k and pension), health and welfare benefits (health insurance, dental insurance, vision insurance, spending accounts and disability insurance), paid vacation, parental and dependent care leave, life and accident insurance, and other voluntary and wellness benefits.
• A discretionary bonus program that may include an equity component.
• A flexible and collaborative work culture in an organization where financial strength and stability are assets that encourage us to explore new ideas.
• Opportunities for further training and career development within the company.