Job offer
Software Engineering Delivery Manager 100% (f/m/d)
The Julius Baer Group is seeking an experienced Software Engineering Delivery Manager to support the IT Service Management team in designing ServiceNow platform projects and developments. The ideal candidate has at least 5 years of experience as a software developer and 3 years of experience in a leadership role as a Scrum Master or in delivery management.
Tasks
- iTeam Coordination: Leading and mentoring the local software development team, fostering collaboration, accountability, and continuous improvement using Agile/Scrum methodologies
- Stakeholder engagement: Primary point of contact between technical teams and stakeholders in IT, operations, compliance, and business units; manage expectations and communicate progress transparently
- Quality & Governance: Implementing robust quality assurance processes, including testing, change control, and release management, to ensure system stability and compliance
- Risk & Resource Management: Proactive identification, assessment, and mitigation of delivery risks; optimization of resource allocation and capacity planning to support changes in priorities
- Process Excellence: Promoting the Adoption of ITIL Frameworks and Best Practices in Incident, Problem, Change, and Configuration Management Within the ServiceNow Ecosystem
Requirements
- Bachelor's degree in computer science, information technology, or a related field
- At least 5 years of experience as a software developer, with practical experience on the ServiceNow platform (certification preferred)
- At least 3 years in a role as Scrum Master, Delivery Manager, or Technical Project Manager
- Proven knowledge of: ServiceNow platform (development, administration, integrations), ITIL v3/v4 practices and lifecycle stages, Agile/Scrum frameworks and DevOps principles, enterprise IT infrastructure, and service management workflows
- Strong analytical skills: Ability to analyze complex technical challenges and design scalable, sustainable solutions
- Customer-centric mindset: Deep commitment to understanding user needs and delivering exceptional service experiences
- Influence and negotiation skills: Ability to build consensus among cross-functional partners and navigate competing priorities
- Excellent communication: Fluent in written and spoken English; ability to clearly communicate technical concepts to non-technical audiences
- Cultural sensitivity: Respectful of different working styles and inclusive of different perspectives – key to success in our global organization
We offer
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