Software Engineering Delivery Manager 100% (f/m/d)

Tasks

• Team coordination: Leading and mentoring the local software development team, promoting collaboration, accountability, and continuous improvement using Agile/Scrum methodologies
• Stakeholder engagement: Primary point of contact between technical teams and stakeholders in IT, operations, compliance, and business units; manage expectations and communicate progress transparently
• Quality and governance: Implementation of robust quality assurance processes, including testing, change control, and release management, to ensure system stability and compliance
• Risk and resource management: Proactive identification, assessment, and mitigation of supply risks; optimization of resource allocation and capacity planning to support priority changes
• Process excellence: Promoting the adoption of ITIL frameworks and best practices in incident, problem, change, and configuration management within the ServiceNow ecosystem

Requirements

• Bachelor's degree in computer science, information technology, or a related field
• At least 5 years of experience as a software developer, with practical experience on the ServiceNow platform (certification preferred)
• At least 3 years in a role as Scrum Master, Delivery Manager, or Technical Project Manager
• Proven knowledge of: ServiceNow platform (development, administration, integrations), ITIL v3/v4 practices and lifecycle stages, Agile/Scrum frameworks and DevOps principles, enterprise IT infrastructure, and service management workflows
• Strong analytical skills: Ability to analyze complex technical challenges and design scalable, sustainable solutions
• Customer-centric mindset: Deep commitment to understanding user needs and delivering exceptional service experiences
• Influencing and negotiation skills: Experience in building consensus among cross-functional partners and navigating conflicting priorities
• Excellent communication: Fluent in written and spoken English; ability to clearly communicate technical concepts to non-technical audiences
• Cultural sensitivity: Respect for diverse working styles and inclusivity of different perspectives – the key to success in our global organization

We offer