**Solutions Architect**

Job description

Overview

• Location: Istanbul, Turkey
• Type: Employee
• Department: Software Development

Tasks

• Act as a technical solutions architect as part of the global solutions engineering team and serve as a bridge between the engineering teams and the customer's technical teams (e.g., IT, system administration, database, engineering, DevOps).
• Working closely with customers and partners to find creative solutions, deliver successful implementations, and provide resilient, high-quality services.
• Define requirements, brainstorm solutions, develop roadmaps, improve system architecture, and design features with teams across the customer's organization, from IT and business partners to non-technical end users.
• Be responsible for the following activities:
  • Deliver a wide range of technology services to customers, including all aspects of the product lifecycle, including technical deployments, configurations, knowledge transfer, software updates, maintenance, and deprecation.
  • Manage the planning, installation, and integration of Taurus solutions in physical, virtual, or hybrid IT environments
  • Deliver advanced professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments.
  • Maintain and support customer relationships, including increasing adoption, ensuring retention, and satisfaction
  • Build trusting relationships with each customer as a strategic advisor and support the enduring value of our products and services.
  • Working with customers to continuously improve Taurus's offering and learn about customer needs and requirements
  • Communicate customer needs/problems to partners and customers via Taurus
  • Ensuring knowledge transfer to partners and customers on all aspects of Taurus products
  • Work closely with members of the engineering team to quickly resolve customer issues and continuously promote customer satisfaction after the sale.
  • Organize and improve technical and user documentation for customers

Requirements

• 8+ years of experience in the technical integration of products (with APIs, Subtiergate deployments, network issues, etc.) in complex environments and organizations—financial services a plus
• Experience as a technical solutions architect, solutions engineer/pre-sales engineer, technical account manager, or equivalent experience in increasing customer satisfaction, adoption, and retention
• Experience with corporate IT environments and frameworks such as virtualization, VDI, backup, and application management
• Experience in various DevOps build and test processes, release management, product lifecycle management
• Strong knowledge of modern DevOps tools (Linux, Kubernetes, Openshift, Ansible, Terraform, Python, YAML, Shell)
• Ability to deploy both simple and complex solutions and integrate them into existing production environments
• Knowledge/experience in database management (SQL) and software development, preferably in GO, Java, or Python
• Flawless written and oral communication skills
• Ready to learn, highly focused on the goal, results-oriented
• Willing to travel regularly to visit customers

We offer

• An opportunity to work at the intersection of digital assets and finance
• A qualified and experienced team, including world-renowned experts
• A fast-paced learning environment, entrepreneurial spirit and team spirit
• A great time to join as the company grows and expands
• State-of-the-art technology and IT infrastructure
• Hybrid remote work and flexible working hours