Solutions Architect

Tasks

Taurus is looking for a Technical Solutions Architect. As a hands-on technical architect on the global Solutions Engineering team, you will serve as the bridge between our engineering teams and our clients’ technical teams (e.g., IT, system administration, database, engineering, DevOps). You will work closely with clients and partners to develop creative solutions, successfully deliver implementations, and provide resilient, high-quality services. You will be responsible for the following activities: *

• Providing a wide range of technology services to our customers
• Planning, installation, and integration of Taurus solutions in physical, virtual, or hybrid IT environments
• Provision of advanced (hands-on, technical) professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments
• Maintaining and supporting overall customer relationships
• Building trusting relationships with every customer as a strategic advisor and ensuring the ongoing value of our products and services
• Collaborating with customers to continuously improve Taurus' offerings and gain insight into their needs and requirements
• Advocating for customers' needs and concerns with partners and clients
• Ensuring the transfer of knowledge regarding all aspects of Taurus products to partners and customers
• Collaborate with members of the engineering team to quickly resolve customer issues and continuously improve post-sale customer satisfaction
• Organizing and improving technical and user documentation for customers

Requirements

* 8+ years of hands-on technical experience integrating products (using/debugging APIs, deploying subroutines, troubleshooting network issues, etc.) in complex environments and organizations—experience in financial services is a plus * Proven experience as a Technical Solutions Architect, Solutions Engineer/Pre-Sales Engineer, Technical Account Manager, or equivalent experience in driving customer satisfaction, adoption, and retention * Proven experience with enterprise IT environments and frameworks such as virtualization, VDI, backup, and application management * Proven experience with various DevOps build and test processes, release management, and product lifecycle management * Strong knowledge of modern DevOps tools (Linux, Kubernetes, OpenShift, Ansible, Terraform, Python, YAML, Shell) * Ability to deploy both simple and complex solutions and integrate them into existing production environments * Knowledge/experience in database management (SQL) and software development, preferably in Go, Java, or Python * Excellent written and verbal communication skills * Willingness to learn, strong focus on goals, and results-oriented * Willingness to travel regularly to client sites

We offer

* An opportunity to work at the intersection of digital assets and finance * An experienced and skilled team, including globally recognized experts * A fast-paced learning environment, entrepreneurial spirit, and strong team spirit * A great time to join the company as it grows and expands * State-of-the-art technology and IT infrastructure * Hybrid remote work and flexible hours