Job offer
Solutions Architect
Taurus is seeking a Solutions Architect for its Istanbul, Turkey office to serve as a technical architect between the engineering and customer teams, providing creative solutions for implementations and services. The Solutions Architect will be responsible for planning, installing, and integrating Taurus solutions, as well as managing customer relationships.
Job description
Tasks
As a Technical Solutions Architect, you will be part of the global Solutions Engineering team and act as a bridge between our engineering teams and our customers' technical teams.
- Delivering a wide range of technology services to our customers, including all aspects of our product lifecycle
- Management of the planning, installation, and integration of Taurus solutions in physical, virtual, or hybrid IT environments
- Delivery of advanced technical services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments
- Maintaining and supporting customer relationships, including increasing acceptance, ensuring satisfaction, and retaining customers
- Establishing trusting relationships with customers as a strategic advisor and supporting the ongoing value of our products and services
- Working with customers to continuously improve our offerings and understand customer needs and requirements
- Representing customer needs and issues within Taurus
- Ensuring knowledge transfer on all aspects of Taurus products to partners and customers
- Collaborate with members of the engineering team to quickly resolve customer issues and promote customer satisfaction after the sale.
- Organization and improvement of technical and user documentation for customers
Requirements
- 8+ years of experience in the technical integration of products in complex environments and organizations (financial services preferred)
- Experience as a technical solutions architect, solutions engineer/pre-sales engineer, technical account manager, or equivalent experience in increasing customer satisfaction, acceptance, and loyalty
- Experience with corporate IT environments and frameworks such as virtualization, VDI, backup, and application management
- Experience in various DevOps build and test processes, release management, product lifecycle management
- Strong knowledge of modern DevOps tools (Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell)
- Ability to provide simple and complex solutions and integrate them into existing production environments
- Knowledge/experience in database management (SQL) and software development, preferably in Go, Java, or Python
- Flawless written and oral communication skills
- Willingness to travel regularly to visit customers
We offer
- An opportunity to work at the intersection of digital assets and finance
- A qualified and experienced team, including world-renowned experts
- A fast-paced learning environment, entrepreneurial spirit and team spirit
- A great time to join as the company grows and expands
- State-of-the-art technology and IT infrastructure
- Hybrid remote work and flexible working hours
Job details
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