Customer support 100% (m/f/x)

Job description

Overview

• 100% Hybrid | Lausanne, Switzerland | With professional experience | 11/28/25

Tasks

• You play a key role in customer satisfaction and support our consultants.
• You will support our consultants and brokers in managing and tracking contracts.
• You handle all types of claims and select claims for processing by the agency.
• You actively participate in customer service, whether by phone, at the counter, or in writing, to provide our policyholders with a smooth and professional experience.
• You contribute to the agency's internal training by bringing your versatility and sense of priorities to bear.

Requirements

• You have at least 3 to 5 years of experience in a similar position.
• They are recognized by the AFA (Association Française d'Assurance).
• You speak French as your native language and have a good knowledge of German.
• They are autonomous, can set priorities, and cope with stress.
• You have good communication skills and enjoy working in a team.

What we offer

• A healthy working environment in a cooperative company that is certified as a "Great Place to Work."
• Wide range of social benefits.
• Human values that focus on the well-being of employees.
• Support for continuing education and training.