Job offer

Customer support (m/f/x) - 100%

Vaudoise is looking for a customer support representative (m/f/d) with at least 3 years of experience in a similar field to support its customers in Neuchâtel. The successful candidate will be responsible for supporting advisors and brokers, handling claims and providing customer service.

Neuchâtel

Banque Cantonale Vaudoise (BCV)

100%

Job description

Customer support (m/f/x) - 100% in Neuchâtel, Switzerland. The position involves the following tasks:

Soutenir nos conseillers et courtiers d'agence autant pour la gestion que le suivi des contrats
Open claims for all branches and process claims for motor vehicle and property agencies
Renseigner la clientèle (guichet, correspondence, téléphone et comptabilité)

Requirements

What makes you unique:

Expérience professionnelle dans un poste similaire d'au min. 3 ans ou CFC d'employé de commerce dans le domaine des assurances
Certification AFA ou brevet fédéral un atout
Native French, German, and/or English as a second language is an asset

You are also independent, know how to manage priorities and stress, are flexible, and have good interpersonal skills while enjoying teamwork.

We offer

Un environnement de travail sain dans une entreprise mutualiste certifiée "Great Place to Work"

Des avantages sociaux multiples, dont la flexibilité dans l'organization du travail
Des valeurs humaines centrées sur le bien-être des collaborateurs
Support for development and training

Original job description

Job details

Found on:

February 27, 2026

Employer:

Banque Cantonale Vaudoise (BCV)

job percentage:

100%

Place of work:

Neuchâtel

Place found on:

https://vaudoise.softgarden.io/job/63128204

About the employer:

BCV is the cantonal bank of the canton of Vaud.

It was founded in 1845 and has its headquarters in Lausanne.

The bank offers private and corporate customers a wide range of financial services.

BCV is one of the largest cantonal banks in Switzerland.

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