Banking Back-Office & Digital Services Specialist (100%)

Your main responsibilities

• Customer Support
  • You assist your clients and teams in using our digital services (banking, YLFINET) and ensure that payment transactions run smoothly.
  • You support and follow up on the implementation of instructions.
  • You assist your primary contacts in updating information on primary resources.
  • You follow the bank's security measures and the privacy policies of third-party transactions.
• Administrative Management and Compliance
  • You manage clients to ensure that transactions are carried out properly within the scope of your responsibilities (opening, transferring, and closing accounts).
  • You are responsible for maintaining the quality of accounting, as well as the computerization and recording of banking documents.
  • You help ensure compliance with the guidelines and principles and the proper maintenance of the Service Center's processes.
• Coordination, Substitution, and Knowledge Transfer
  • You coordinate the activities of the Service Center and provide operational coverage in the event of absences or increased workload.
  • You will support the onboarding of new employees and actively participate in knowledge transfer and the documentation of staff competencies.

Votre profil

• CSC, sales manager, or equivalent banking position, or training deemed equivalent.
• Continuing education in the banking field is preferred and included.

Your experience

• Experience in a structured banking environment, familiarity with regulations.

Your Strengths

• Organizational skills and a high degree of administrative rigor.
• Customer Service Department.
• Team spirit and strong interpersonal skills.
• Ability to manage multiple priorities simultaneously and work independently.
• Discretion, a sense of responsibility, and a spirit of initiative.
• Proficiency in standard computer tools.
• Native French speaker; knowledge of German is a plus.
• A regional hook or a significant point of interest in our region.

Why Join Us?

• An experienced and dedicated team, with you playing a key role in both regions.
• A wide range of opportunities for action and growth within the bank.
• A modern, collaborative, and close-knit work environment.
• Attractive benefits and a positive work relationship.
• Training opportunities within the apprenticeship sector.
• Attractive social benefits and high-quality working conditions.
• A stable environment that ensures long-term professional growth.