Digital Banking & Multibanking Specialist (m/f)

Your Mission

You are the primary point of contact for all matters related to digital banking, multibanking, and open banking technologies. You combine technical expertise, a customer-focused approach, and the ability to explain complex concepts in an accessible way to provide optimal support to our in-house and external consultants.

Your tasks

Your responsibilities will include, in particular:

• Expert support for corporate clients and internal consultants in using BCF Multibanking and other digital banking solutions.
• Technical support in the area of open banking, including the integration, configuration, and troubleshooting of EBICS connections.
• Addressing issues related to payment transactions (SEPA, SWIFT) and developing appropriate solutions.
• Regular customer visits for support, implementations, training, and personalized assistance.
• Design and delivery of training courses on digital banking and multibanking solutions.
• Analysis and resolution of complex technical incidents, as well as documentation and continuous improvement of best practices.
• Active monitoring of market and technology trends in the areas of digital banking, open banking, security, and payment transactions.
• Close collaboration with IT, application managers, customer service, compliance, and external partners to optimize solutions and processes.

Your profile

• Higher education (computer science, finance, business IT, or a related field).
• Substantial experience in digital banking, multibanking, or technical B2B support.
• Excellent knowledge of EBICS, SEPA/SWIFT, and ideally open banking concepts.
• Strong customer focus, the ability to explain technical topics clearly, and the confidence to handle complex situations.
• Strong organizational skills, independence, and a sense of responsibility.
• Excellent knowledge of French and German (spoken and written). English is a plus.
• A strong interest in innovation, digital solutions, and continuous improvement.

What we offer

• A key role at the heart of the bank's digital transformation.
• A high degree of independence and direct contact with corporate clients.
• A modern, collaborative, and innovation-driven work environment.
• Opportunities for ongoing training and professional development.
• Competitive employment terms in line with the standards of a cantonal bank.