Senior Analyst - L1 Support Engineer - Data Platform Cloud Support

Job Role and Responsibilities

We are looking for an L1/L2 Support Engineer to join the Northern Data Platform Cloud Support Team. This team is part of the IT Operations organization, which supports technology operations for multiple clients. The technology stack supported by the team includes:

• Red Hat OpenShift 4.x and Azure Red Hat OpenShift.
• AWS services related to OpenShift: ECS, Elastic Load Balancer (ELB), Amazon Simple Storage Service (S3), CloudWatch, AWS CloudFormation, Elastic Beanstalk, Elastic Block Storage (EBS)
• Microsoft Azure services: Azure Kubernetes Service (AKS), Azure Functions, Azure Active Directory (AAD).
• Virtualization (VMware) with distributed storage (NetApp / NFS storage)
• OS and Linux Administration (Red Hat and Ubuntu)
• Networking & Security (Linux): Virtual Private Cloud (VPC), Network Security Groups (NSGs), Firewall, Load Balancers, VPN, DNS.

Key Responsibilities

• Commission Clusters (Automation)
• Monitor ELB, ECS, data pipelines, and log transfers
• Tech and data security: monitor, investigate, and alert in the event of a breach
• Validate data sets and business aspects.
• Issue (Ticket) Triage and Root Cause Analysis (L1)
• Configuration and Deployment of Builds
• Coordinate with the customer and/or the operations/support team
• Platform and Service Dependency/Impact Analysis for Changes
• Generate analysis reports for resolution timelines
• Partner with business, development, and infrastructure teams

Primary Responsibilities

• Front-end support for clients on Azure and AWS (Elastic Stack)
• Monitor the status and capacity of ELB or other network resources
• Monitor and alert on the dashboard
• Assist third parties in investigating client and infrastructure issues
• Monitor ELB in Azure
• Log, AWS, EBS, and the data platform in Azure
• Automate ELB and ECS using PowerShell
• Monitor and respond to incidents tracked in the incident tracking tool