Senior Lead – Cloud Operations Control Business Partner

Tasks

• Partner with engineering teams to enable cloud-driven insights and dashboards for operational and risk insights.
• Drive the development and implementation of data, risk, and operations leadership in operational controls and compliance practices.
• Collaborate with:
  • Infrastructure (CrossIT Governance)
  • Cloud Operations (Work [CIT])
  • Network Operations
  • DMLS/NWMI teams
  • Operations T1/4
• Lead process-driven global teams to ensure consistent operating models and accountability.
• Audit, Compliance, and Escalation:
  • Lead the resolution of issues identified in internal and external audits.
  • Work closely with relevant stakeholders, operations support, and audit leaders.
  • Build the audit operations playbook using:
    • Vulnerability Remediation Assessment
    • Compliance Assurance
    • Performance Benchmarking
• Continuous Improvement & Capacity Building:
  • Implement robust training, operational effectiveness, and self-service adoption among application leaders.
  • Establish robust global audit practices through best practices in governance, quality, and rapid integration.
  • Promotes a culture of accountability, automation, and continuous improvement.

Requirements

• Core Competencies:
  • Deep expertise in cloud operations, governance, or control functions, with 10+ years of retail experience.
  • Proven track record in:
    • ITSM processes (Incident, Change, Problem, Release)
    • Cloud platform factors (networked SaaS/OCC operations)
  • Automation and workflow orchestration
  • Observability, monitoring, and operational reporting.
• Familiarity with:
  • Cloud concepts: AWS (Core 10 Competencies (preferred))
  • Governance or risk-oriented FIMS tools (GRC) and DevOps operating practices.
• Leadership & Soft Skills:
  • Strong stakeholder management across engineering, operations, and risk teams.
  • The ability to exert influence across geographic regions and foster cross-functional alignment across platforms.
  • Excellent communication skills with experience leading executive-level updates.
  • Strategic thinking combined with a strong focus on automation, scalability, and delivery.
• Preferred Qualifications:
  • Experience in audited environments: Financial Services Operations.
  • Exposure to audit evidence testing and regulatory compliance frameworks.
  • Certifications:
    • Cloud (AWS/Azure/GCP)
    • ITIL / ITensor/COE
    • Security (CISSP/CIDA)
• Key Business Metrics:
  • Reduction in unresolved vulnerabilities / catch-all exceptions
  • Improvements in SLA adherence and automated coverage.
  • Improved audit readiness and compliance scores.
  • Clear visibility across T1/6 and operations teams.

We offer

• As a Northern Trust partner, you will be part of a flexible and collaborative work culture that fosters a hybrid team of employees working in a hybrid environment.
• Although this position is primarily remote, there will be required work in our office as part of the onboarding process and training/skills sessions throughout the year.
• Candidates must live in or be willing to relocate to the designated state.