Sr Lead - Infrastructure Change Manager - Middlware

Job description

Job Responsibilities & Strategy Planning

• Develop and maintain a comprehensive change management strategy that aligns with ITM frameworks and financial industry best practices
• Participate in the development of change management policies and procedures for all platform teams
• High-level representation of all distributed platform team changes at the Change Advisory Board (CAB)
• Participation and representation of all distributed platform team changes at the Major Events Advisory Board Review
• Participation and representation of all distributed platform team changes in the weekly infrastructure change review

Change Request Management

• Monitoring the entire change lifecycle from submission to completion
• Review and immediate identification of changes in risk, impact and urgency
• Ensuring proper documentation of all changes in the ITM tool

Risk Assessment and Mitigation

• Conduct thorough risk assessments for all platform changes
• Identification and escalation of risks to the development team and project sponsors
• Ensuring compliance with financial resilience requirements, e.g. SOX, GDPR, PII, D365

Stakeholder Management and Communication

• Development and execution of communication plans for all platform changes
• Contact with various stakeholders via platforms, application owners and senior management
• Conducting briefings before and after implementation

Change Implementation Oversight

• Maintaining change management references to approved plans
• Making decisions on the implementation or rejection of critical changes
• Coordination with platform teams during change execution

Post Implementation Review and Reporting

• Carrying out post-implementation reviews (PIRs) for significant changes
• Analyze changes to ensure they are properly designed and agreed upon
• Preparing plans for failed changes and ensuring that there are no repeat occurrences
• Preparation of weekly and ad hoc quality reports on changes for management

Continuous Improvement

• Regular review and updating of change management processes
• Review change trends to capitalize on opportunities and implement template building where appropriate
• Update on best practices for change management in middleware technologies
• Participate in the creation and implementation of new change health plans as they arise

Incident and Problem Management Interface

• Coordinate with incident and problem management teams to handle changes resulting from major incidents or recurring problems

Compliance and Audit Support

• Maintaining comprehensive records of all changes for audit purposes
• Preparation of records and documentation for internal and external audits

Requirements

• Strategic thinking and planning
• Risk assessment and management
• Stakeholder management
• Decision-making under pressure
• Attention to detail
• Accountability and adaptability
• Continuous improvement

Key Competencies

• Strategic thinking and planning
• Risk assessment and management
• Stakeholder management
• Decision-making under pressure
• Attention to detail
• Accountability and adjustment