Job offer
Senior Lead Support Engineer
MTL Talent is seeking a Senior Lead Support Engineer for the global IT team in Malmö to provide L1–L3 support for Azure, Microsoft 365, and network infrastructures. The role requires 3–5 years of experience in Azure administration and involves managing junior and mid-level engineers as well as optimizing IT processes.
About the role
We are looking for a hands-on and flexible Senior Lead Support Engineer for our global IT systems team in Malmö, Sweden. If you are a flexible problem-solver with a passion for solving complex technical problems and an eye for detail, this role is perfect for you.
You will be part of a dynamic team that supports MTL’s enterprise IT landscape, including Azure environments, Microsoft 365, networking, SaaS platforms, and the IT user environment. In this role, you will play a key role in maintaining service stability, optimizing processes, and providing high-quality IT support. You will be a key contributor to continuous improvement initiatives.
This is actually a production support role in which you will lead a team (without a direct supervisor) of junior and mid-level production engineers. The position requires 30–50 hours per week with standard office hours (1:00 p.m.–11:30 a.m.). You are expected to be flexible and supportive.
Tasks
- Provision of L1, L2, and L3 application and infrastructure support for enterprise solutions and globally deployed SaaS applications
- Providing first-line and second-line support for MTL's enterprise IT systems, including Azure, Microsoft 365, and network infrastructure
- Monitoring and Alerts Using Microsoft Defender, Microsoft Intune, and Other Monitoring Tools and Cloud Monitors
- Monitoring services (e.g., Windows, Exchange, Teams, SharePoint) and checking their availability and performance
- Processing and analyzing IT service requests and incidents, including troubleshooting and resolving technical issues
- Analysis of Errors and Evaluation of Alerts in the Azure, Microsoft 365, and Intune Environments
- Management and monitoring of IT systems and services to ensure high availability and performance
- Collaborating with internal teams and external suppliers to solve complex technical problems
- Collaborate with other shared service functions, including cybersecurity, networking, and cloud teams, to ensure the stability and security of MTL's entire IT environment
- Support Level 1 in troubleshooting escalations, implementing solutions, and ensuring service continuity
- Managing Incidents and Requests Using Azure Service Desk Tickets
- Responsible for setting up and maintaining the ticket documentation and knowledge base
- Development and implementation of IT support processes, including documentation and maintenance of the knowledge base
- Establishing and participating in recurring, individualized feedback processes
- Support for internal projects, particularly those with an administrative focus, using Azure, PowerShell, and related tasks
- Contribution to documentation and knowledge-sharing efforts within the IT support team
- Participate in regular IT governance meetings and provide updates on the performance and trends of IT support
- Identifying opportunities for process improvement and implementing changes to increase the efficiency of IT support
- Independent management of necessary technical measures in consultation with IT Operations
Requirements
- 3 to 5 years of experience in Azure administration, ideally with a focus on SaaS solutions
- At least 3–5 years of professional experience in a role as an Azure Engineer or IT support specialist
- 5+ years of relevant hands-on IT support experience (hardware, infrastructure, or
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