System Engineer Telecom Operation 100% (f/m/d)

Tasks

• Root cause analysis, troubleshooting, and resource utilization within defined SLA targets
• Central coordination point between incident managers, application owners, third-level support teams, and business partners during ongoing events or outages
• Management and administration of change requests (RFCs) related to telecommunications applications, including proper documentation, risk assessment, approvals, and implementation in accordance with ITIL change management processes
• Participation in planned system releases, patch deployments, and disaster recovery (DR) exercises, which may require involvement on weekends or outside of regular working hours
• Involvement in projects related to operational aspects for existing or newly integrated applications or infrastructure components
• Routine data cleansing of the systems
• Identification of opportunities for process optimization and automation of recurring manual activities to improve efficiency and reduce error rates
• Maintenance and continuous updating of operating instructions, runbooks, and knowledge articles in the company's service management platform (e.g., ServiceNow, Confluence)
• Independent work with a high degree of precision and responsibility, with ownership responsibility for assigned systems and workflows

Requirements

• Successfully completed tertiary education in computer science, information technology, or a recognized IT training/certification program
• At least 3 years of professional experience in IT support, ideally in a large or international organization
• Proven experience with Windows server administration; network fundamentals (TCP/IP; DNS)
• Process-oriented mindset with strong analytical and problem-solving skills

We offer