Team Head IT Core Banking Delivery Luxembourg

Job description

Tasks

• Responsible for the entire delivery process of the core banking system (T24 Temenos)
• Supporting the global head of IT in the fulfillment of mandates and strategic goals
• Setting clear goals and priorities for the team and team members
• Be a role model for the Bank's culture and values
• Demonstrate strong leadership and teamwork skills
• Demonstrate excellent communication and computer science skills
• Work closely with all IT teams to improve quality for the bank's clients
• Help with the creation of service level agreements and operational level agreements
• Monitor, control and support service delivery, ensuring systems and procedures are in place and followed
• Leading the service delivery teams, conflict management and ensuring that the team's processes and tasks are carried out efficiently
• Managing finances and budgets according to the team's objectives
• Identifying opportunities to reduce costs without compromising customer satisfaction or the quality of services
• Assessing and using feedback to establish, improve and refine services
• Direction and management of operational activities
• Ensuring the third level of support

Management tasks

• Contribute to the strategy of the IT department in all its building blocks and ensure alignment with the strategic direction of the bank and the department
• Ensuring a timely and appropriate flow of information to all relevant stakeholders
• Recruitment and/or approval of key employees and senior specialists in the T24 team
• Ensure sound people management, including employee motivation and support, performance management, compensation management and employee development
• Acting with integrity and protecting the bank's reputation
• Actively promote the Bank's core values and purpose to ensure appropriate, ethical and compliant behavior
• Constructive collaboration with colleagues across the organization
• Ensuring solid workforce and succession planning for key positions

Requirements

• At least 18 to 20 years of experience in the IT and banking industry
• Proven ability to lead managers in the IT sector
• Visionary mindset to design and implement strategic initiatives aligned with the goals of the organization
• Skills for the development and promotion of managers
• Strongly decision-oriented and results-oriented
• Strong analytical and conceptual skills
• Excellent presentation and communication skills (fluent business English required)
• Effective and efficient operation even under high pressure
• Ability to work in an agile manner and adapt to new situations
• Great team player, with the ability to motivate others and work across teams and cultures
• Several years of relevant professional experience in management positions and market recognition
• Higher education with relevant degree (university or equivalent)
• Executive certifications or training in leadership, IT governance and strategic management

We offer