Team Head IT Core Banking Delivery Luxembourg

Job description

Tasks

• Driving IT delivery forward
• Drive quality and improvement of IT services related to the KPIs defined in the SLAs and ensure that products and services are delivered seamlessly
• Work closely with all IT teams to improve the quality offered to bank clients
• Support in the creation of service level agreements and operational level agreements
• Monitor, control and support service delivery; ensure systems and procedures are in place and followed
• Lead service delivery teams, manage conflicts and ensure that the team's processes and tasks are carried out efficiently
• Manage finances and budgets according to team goals
• Develop methods to reduce costs without compromising customer satisfaction or quality of service to ensure a high quality service
• Evaluate and use feedback to establish, improve and refine services
• Setting direction and managing operational activities
• Ensure third level of support

Management tasks

• Contribute to the strategy of the IT division in all its building blocks and ensure that it is aligned with the strategic direction of the bank and the division
• Ensure timely and appropriate communication of information to all relevant stakeholders, both from the bottom up and from the top down within management and with other functions in the organization
• Hire and/or approve personnel for key leadership positions and senior specialists in the T4 team
• Ensure appropriate people management, including motivation and support of staff; performance management, compensation management (where possible) and staff development in line with the Bank's processes and standards and the needs of the team
• Act with integrity and protect the bank's reputation
• Actively promote the core values and purpose of Julius Baer Bank to ensure appropriate, ethical and compliant behavior
• Working constructively with colleagues throughout the company
• Ensure sound workforce and succession planning for key positions. Recruit (approve) staff for key management positions and senior specialists

Requirements

Experience/knowledge/skills

• At least 18 to 20 years of experience in the IT and banking industry
• Proven ability to lead managers in the IT sector
• A visionary mindset to design and implement strategic initiatives that align with the organization's goals
• Ability to develop and promote leadership talent
• Strong decision-maker and results-oriented
• Strong analytical and conceptual skills
• Excellent presentation and communication skills (fluent English is required), fostering collaboration across teams and departments
• Effective and efficient operation even under high pressure
• Ability to work in an agile manner and adapt to new situations
• Great team player, with the ability to motivate others and work across teams and cultures
• Several years of relevant professional experience and management tasks as well as market recognition
• Higher education with a relevant degree (university or equivalent)
• Executive certifications or training in leadership, IT governance and strategic management

We offer

No specific benefits or offers mentioned in the text.