Team Head Operations - Client Investment Reporting 100% (f/m/d)

Job description

Tasks

• Serve as the primary point of contact for front office teams, managing inquiries, service requests, and escalations efficiently
• Plan and allocate team workloads to ensure optimal performance, especially during peak periods and month/year-end cycles
• Coordinate the integration of new products and regulatory updates into reporting processes, working closely with Product, IT, and Compliance teams
• Drive continuous improvement by streamlining workflows, automating manual steps, and enhancing process scalability and efficiency
• Promote team development through regular coaching and feedback, while maintaining up-to-date knowledge databases and providing training to stakeholders

Requirements

• Leadership & People Management: Proven ability to lead, motivate, and develop professionals in a results-focused environment; experience in performance management and conflict resolution
• Professional expertise: Deep understanding of securities, investment performance measurement methodologies, and associated reporting disclosure requirements and standards
• Operational excellence: Strong track record in managing mission-critical operations with zero tolerance for error; deep understanding of internal controls and risk mitigation
• Communication & Stakeholder Engagement: Excellent interpersonal skills with the ability to communicate clearly and confidently with client advisors, managers, and cross-functional partners
• Analytical Thinking: Comfortable working with complex financial topics related to investment

We offer

Location and working hours

• Location: Zurich
• Working hours: Full-time