Team Lead - DLT Opportunities

Job description

Job Details

• Job title: Team Lead - DLT Opportunities
• Country: Switzerland
• Location: Zurich

Tasks

• Taking responsibility for acquiring and maintaining new customer relationships through active networking within the industry.
• Monitoring multiple potential clients and prioritizing efforts to ensure appropriate responses to their needs, including fiat/digital asset transactions, trade orders, etc.
• Management of the customer onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers.
• Updating and maintaining the CRM for an accurate record of all relationships.
• Maintaining expert knowledge of the crypto market landscape by understanding Sygnum's offering and strengths, attending conferences, understanding regulatory developments, and building a strong institutional and professional prospect network.

Requirements

• BSc/BA in Business Administration, Finance or related field; MSc/MBA/CFA is a plus.
• At least 5 years of relevant professional experience in customer service/customer care for private or institutional clients.
• Ability to analyze market trends and translate insights into actionable sales strategies.
• Proven consultative mindset and analytical skills, combined with a high level of attention to detail and accuracy with a hands-on mentality.
• Experience in onboarding clients (private clients and legal entities) and familiarity with Swiss banking regulations and onboarding documents, in particular CDD 20.
• Excellent communication skills in spoken and written English. German is a plus.

We offer

• Attractive combination of market salaries and entrepreneurial incentive scheme.
• Flexible/home working models.
• Professional development through mentoring and buddy programs.
• One-month, fully paid sabbatical after five years of uninterrupted employment.

Employment details

• Type of employment: Full-time.
• Working model: Partially working from home.