Team Lead - DLT Opportunities

Tasks

• Take responsibility for acquiring and maintaining new customer relationships through active networking within the industry.
• Manage multiple prospectuses and prioritize efforts to anticipate customer needs and ensure appropriate responses, including fiat/digital asset transactions, trade orders, etc.
• Lead the customer onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers.
• Update and maintain the CRM to keep accurate records of all relationships.
• Maintain expert knowledge of the crypto market landscape by understanding Sygnam's offering and strengths, attending conferences, understanding regulatory developments, and building a strong institutional and professional prospect network.

Requirements

• BSc/BA in Business Administration, Finance, or a relevant field; MSc/MBA/CFA is a plus.
• At least 5 years of relevant professional experience in customer service or customer care for private or institutional clients.
• Ability to analyze market trends and translate insights into actionable sales strategies.
• A proven advisory mindset and analytical skills, combined with a high level of attention to detail and accuracy, as well as a hands-on mentality.
• Experience in onboarding clients (private clients and legal entities) and familiarity with Swiss banking regulations and onboarding documents, in particular CDD 20.
• Excellent written and verbal communication skills in English. German is a plus.

We offer

• An attractive package of market salaries and a corporate incentive system.
• Flexible/part-time work-from-home arrangements.
• Professional development through mentoring and buddy programs.
• One month of fully paid sabbatical after five years of continuous employment.