Team Leader of Enterprise Collaboration & Voice Solutions

Tasks

• Lead and develop the Enterprise Collaboration & Voice Solutions team to ensure the reliable, secure, and cost-effective delivery of collaboration and communication services to the Group (global responsibility).
• Leading a team of collaboration and communication specialists.
• Enabling employees across the Group to communicate their collaboration and communication needs.
• Providing architectural, planning, and management expertise to maximize collaboration.
• Configuration, administration, and management of collaboration tool servers and applications in collaboration with other IT departments.
• Management of supplier relationships, software and service contracts, and license agreement planning.
• Overseeing technology lifecycle management, including upgrades, risk mitigation, and change management.
• Ensuring compliance with regulatory, safety, and operational requirements.
• Collaborating with business partners, infrastructure teams, and external partners to deliver reliable and innovative communications solutions.
• Support incident, problem, and change management processes and serve as the central escalation point for critical issues.
• Conduct periodic reviews of collaboration and communication tools to identify opportunities for continuous improvement.

Requirements

• Bachelor's degree in information technology, computer science, engineering, or a related field.
• Several years of experience in IT infrastructure operations and secure enterprise collaboration solutions.
• Experience in a leadership or supervisory role.
• Solid general knowledge of technical infrastructure, with a focus on Microsoft Exchange and journaling solutions, Cisco Unified Communications Manager, commercial telephony platforms, Webex, Confluence, and Microsoft SQL Server.
• Experience managing business-critical collaboration, communication, and database services in a complex enterprise environment.
• Knowledge of IT service management frameworks (ITIL) and operational best practices.
• Experience with agile software development methodologies or release and deployment practices is a plus.
• Strong communication and stakeholder management skills.
• An interest in innovation and a commitment to continuous improvement are highly valued.