Team Manager / Chapter Lead Engineer II

About the Role

• A Chapter Lead Feature Engineer within Enterprise Content & Automation Remarketing (EC&A-Rem) joins and leads a multidisciplinary team consisting of Feature Consultants, IT Integration specialists, and Business Analysts.
• The Feature Engineer chapter serves as a center of expertise, translating business needs into scalable, future-proof solutions while promoting consistency and collaboration across the organization.
• You are responsible for developing talent, strengthening product delivery capabilities, and ensuring alignment between business priorities, architecture, risk, financial objectives, and technology strategy.
• You will work alongside product leads, engineering leads, architects, risk, finance, and colleagues around the world, with access to specialized expertise throughout the organization.

Responsibilities

• Lead and develop the Feature Engineer chapter
• Lead, coach, and develop a team of Feature Consultants, IT Integration specialists, and Business Analysts.
• Support delivery teams in solving complex business and technology challenges.
• Promote simplification, maintainability, and operational excellence across the portfolio.
• Enable continuous improvement and support the adoption of AI-enabled practices.
• Strengthen cross-product delivery
• Serve as the lead for the feature engineering discipline within EC&A Rem.
• Ensure consistent delivery practices across products and squads.
• Support audit remediation, vulnerability management, resilience initiatives, and improvements to controls.
• Contribute to governance forums through clear reporting that focuses on outcomes and data-driven decision-making.
• Contribute to strategic transformation
• Support EC&A's innovation toward a product-oriented operating model.

Requirements

• Proven experience leading multidisciplinary engineering or delivery teams.
• Strong people management, coaching, and mentoring skills.
• Demonstrated ability to exert influence across organizational boundaries.
• Experience in building high-performing and engaged teams.
• Ability to drive change and organizational transformation.
• Foundations and Defenses Across the Organization.
• Experience with operational risk management, audit remediation, vulnerability management, resilience, and investment governance.
• A strong governance mindset with experience supporting management reporting, KPI tracking, and executive decision-making.
• Strategic Thinking
• Experience with the Dynamic Planning (DP) cycle and translating strategic objectives into delivery, staffing, and investment plans.
• Ability to balance business value, delivery progress, risk exposure, and financial decisions.
• Passionate about developing people and improving work processes.

Bonus Skills & Experience

• The ideal candidate also has experience in one or more of the following areas:
• Knowledge of the EC&A field, including content management, workflow, document processing, signing, archiving, or automation.
• Practical experience applying AI-enabled engineering or automation practices.

What We Offer

• Exposure to cutting-edge enterprise automation on a global scale
• Clear career progression within the EC&A technical community
• As part of ING's integrated model, ING employees have access to a range of benefits designed to support their well-being and/or that are relevant to the business. Eligibility for these benefits may vary depending on local regulations and internal guidelines.