Team Leader, Debt Collection

The role

As a team leader in pre-legal debt collection, you will contribute to achieving our ambitious goals. In this varied and exciting role, you will lead the pre-collection credit team and be responsible for the reliable and technically flawless processing of consumer credit claims at risk of default.

These are your main responsibilities:

• You and your team ensure that credit positions are processed in a timely, compliant, and effective manner in pre-legal collection.
• In accordance with regulatory and legal requirements, you will be responsible for providing customers with impeccable service in pre-legal debt collection.
• You will assume the role of service owner for digital receivables management and be responsible for its further development.
• You optimize the organization and processes in your area of responsibility in terms of efficiency, question the status quo, and actively contribute to further development.
• You will work closely with your peers and maintain regular and professional communication with internal and external stakeholders (e.g.

Our team

At BANK-now, you can expect exciting challenges in an environment where (almost) all challenges in lending and debt collection arise on a daily basis. The team consists of motivated and highly qualified professionals who face these challenges every day.

What we wish for

• Basic commercial training with relevant experience
• Management experience (at least 2 years)
• Several years of relevant practical experience in pre-legal debt collection
• Knowledge of the Swiss Debt Enforcement and Bankruptcy Act (SchKG) and the Swiss Credit Act (KKG) is an advantage
• Strong communication skills
• Very good oral and written German language skills
• Experience in managing small teams
• Languages: Excellent knowledge of German as a native language or German as an additional national language

We offer

At UBS, we know that our employees, with their diverse skills, experiences, and backgrounds, are the key to our success. We are passionate about putting our employees first by offering them new challenges, a supportive team, development opportunities, and, where possible, flexible working conditions. Our inclusive culture brings out the best in our employees, no matter where they are in their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also know that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we are stronger. We are committed to the inclusion of people with disabilities and strive to make our application process accessible to all.