Team Leader, Pre-Litigation Collections

The role

As a team leader, help us achieve our ambitious goals through pre-legal debt collection. In this diverse and exciting role, you will lead the Pre-Legal Debt Collection Team and be responsible for ensuring that consumer loan receivables at risk of default are handled reliably and with professional expertise.

Tasks

These are your main responsibilities:

• You and your team ensure that credit positions are processed in a timely, compliant, and effective manner in pre-legal collection.
• In accordance with regulatory and legal requirements, you will be responsible for providing customers with impeccable service in pre-legal debt collection.
• You will serve as the service owner for digital receivables management and be responsible for its further development
• You optimize the organization and processes in your area of responsibility in terms of efficiency, question the status quo, and actively contribute to further development.
• You will work closely with your peers and maintain regular, professional communication with internal and external stakeholders

Requirements

That's what we want:

• Basic commercial training with relevant professional experience
• Management experience (at least 2 years)
• Several years of relevant practical experience in pre-legal debt collection
• Knowledge of the Swiss Debt Enforcement and Bankruptcy Act (SchKG) and the Swiss Insolvency Act (KKG) is a plus
• Strong communication skills
• Excellent verbal and written communication skills
• Experience in managing small teams
• Languages: Fluent in German (native speaker); knowledge of other local languages is a plus

We offer

At BANK-now, you’ll find an open and dynamic team environment where (almost) all questions can be resolved through direct communication. The team consists of motivated and highly qualified employees.