Team Leader in Pre-Litigation Debt Collection

The role

As a team leader in pre-legal debt collection, help us achieve our ambitious goals. In this diverse and exciting role, you will lead the Pre-Legal Debt Collection Team and be responsible for ensuring that delinquent consumer loan receivables are handled reliably and with professional expertise.

Tasks

These are your main responsibilities:

• You and your team ensure that credit accounts are processed in a timely, process-oriented, and effective manner as part of the pre-litigation collection process
• In accordance with regulatory and legal requirements, you will be responsible for providing customers with impeccable service in pre-legal debt collection.
• You will serve as the service owner for digital receivables management and be responsible for its further development
• You optimize the organization and processes within your area of responsibility to improve efficiency; you challenge the status quo and actively contribute to further development
• You will work closely with your peers and maintain regular, professional communication with internal and external stakeholders (e.g., debt counseling agencies, government offices, etc.)

Requirements

That's what we want:

• Basic business training with management experience (at least 3 years)
• Several years of relevant practical experience in the banking sector
• Knowledge of the Swiss Debt Enforcement and Bankruptcy Act (SchKG) and the Swiss Debt Collection Act (KKG), as well as experience
• Strong communication skills
• Excellent verbal and written communication skills
• Experience in managing small teams

We offer

We are passionate about putting our employees first by providing them with new challenges, a supportive team, opportunities for development, and, where possible, flexible working conditions. Our inclusive culture brings out the best in our employees, no matter where they are in their career journey.