Team Leader, Debt Collection

Job description

The role

As a team leader in pre-legal debt collection, you will contribute to achieving our ambitious goals. In this varied and exciting role, you will lead the pre-collection credit team and be responsible for the reliable and technically flawless processing of outstanding consumer credit claims.

Main tasks

• You and your team ensure that credit positions are processed in a timely, compliant, and effective manner during pre-legal collection.
• In accordance with regulatory and legal requirements, you will be responsible for providing high-quality customer service in pre-legal debt collection.
• You will assume the role of service owner for digital receivables management and be responsible for its further development.
• You optimize the organization and processes in your area of responsibility in terms of efficiency, question the status quo, and actively contribute to further development.
• You will work closely with your peers and maintain regular and professional communication with internal and external stakeholders (e.g.

Requirements

• Basic commercial training with relevant professional experience
• Management experience (at least 2 years)
• Several years of relevant practical experience in pre-legal debt collection
• Knowledge of the Swiss Debt Enforcement and Bankruptcy Act (SchKG) and the Swiss Credit Institutions Act (KKG) from CHF 10,000 to CHF 100,000
• Strong communication skills
• Very good oral and written German language skills
• Experience in managing small teams
• Languages: Excellent knowledge of German (native language or very good language skills)

We offer

• Open communication culture
• Motivated and highly qualified team
• New challenges
• Supporting team
• Development opportunities
• Flexible working conditions (if possible)
• Inclusive culture