Team Leader, Debt Collection

The role

As a team leader in pre-legal debt collection, help us achieve our ambitious goals. In this diverse and exciting role, you will lead the Pre-Legal Debt Collection Team and be responsible for ensuring that consumer loan receivables at risk of default are handled reliably and with professional expertise.

Tasks

These are your main responsibilities:

• You and your team ensure that credit positions are processed in a timely, compliant, and effective manner in pre-legal collection.
• In accordance with regulatory and legal requirements, you will be responsible for providing customers with impeccable service in pre-legal debt collection.
• You will serve as the service owner for digital receivables management and be responsible for its further development
• You optimize the organization and processes in your area of responsibility in terms of efficiency, question the status quo, and actively contribute to further development.
• You will work closely with your peers and maintain regular, professional communication with internal and external stakeholders

Requirements

That's what we want:

• Basic commercial training with relevant professional experience
• Management experience (at least 3 years)
• Several years of relevant practical experience in pre-litigation debt collection at a bank
• Knowledge of the Swiss Debt Enforcement and Bankruptcy Act (SchKG) and the Swiss Credit Act (KKG) is an advantage
• Strong communication skills
• Very good verbal and written communication skills in German
• Experience in managing small teams
• Languages: Fluent in German (native speaker); knowledge of other local languages is a plus

We offer

At BANK-now, you’ll find an open and dynamic work environment where (almost) everyone can continue to grow. Every employee is welcome here. Our team consists of motivated and highly qualified employees. We offer an inclusive culture that brings out the best in our employees, no matter where they are in their careers. We use artificial intelligence (AI) to work smarter and more efficiently. We also know that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we are stronger.