Team Leader, Debt Collection

The role

As a team leader in pre-legal debt collection, help us achieve our ambitious goals. In this diverse and exciting role, you will lead the Pre-Legal Debt Collection Team and be responsible for ensuring that consumer loan receivables at risk of default are handled reliably and with professional expertise.

Tasks

These are your main responsibilities:

• You and your team ensure that credit positions are processed in a timely, compliant, and effective manner in pre-legal collection.
• In accordance with regulatory and legal requirements, you are responsible for providing high-quality service to customers in the pre-legal debt collection process
• You will serve as the service owner for digital receivables management and be responsible for its further development
• You optimize the organization and processes in your area of responsibility in terms of efficiency, question the status quo, and actively contribute to further development.
• You will work closely with your peers and maintain regular, professional communication with internal and external stakeholders

Requirements

That's what we want:

• Basic commercial training with relevant continuing education
• Management experience (at least 3 years)
• Several years of relevant practical experience in debt collection
• Knowledge of the Swiss Debt Enforcement and Bankruptcy Act (SchKG) and the Swiss Insolvency Act (KKG) is a plus
• Strong communication skills
• Excellent verbal and written communication skills
• Experience in managing small teams
• Languages: Excellent command of German as a native language or of another national language

We offer

At BANK-now, you’ll find an open and dynamic work environment where (almost) everyone can grow. Here, every employee is an important part of our team. Our team consists of motivated and highly qualified employees. We offer an inclusive culture, opportunities for professional development, flexible working conditions, and the chance to tackle new challenges.