Customer Support Team Leader (m/f/d)

Job description

We are looking for a dedicated team leader/customer support (m/f/d) for our general agency in Central Switzerland. The position is 80-100% and requires regular presence at the Lucerne and Zug locations.

Tasks

The following diverse tasks await you:

• Sales support for our own sales representatives and our agency brokers
• Telephone and written customer support for our agencies, as well as direct contact for technical and administrative issues
• Deputy to the Head of Customer Support, including taking on coordination and decision-making tasks in her absence
• Continuous assurance and further development of technical expertise within the team, as well as support with training and induction
• Close cooperation with the Head of Customer Support, the Agency Manager, our customers, and the various internal service providers within our company
• Coordination and optimization of internal processes to ensure high service quality and efficient workflows
• Active participation in projects and support in the further development of service and sales structures

Requirements

What sets you apart:

• Several years of experience in the insurance industry
• Valid VVB certification
• Affinity for leadership, coaching, and team management
• Willingness to continuously develop the technical and methodological knowledge of your team
• Strong communication skills and enjoyment of working with customers, colleagues, and partners
• Independent, structured approach to work and proactive problem-solving skills

We offer

We offer you:

• A performance-enhancing, modern working environment in a cooperative-based company
• A solid portfolio of private and corporate clients
• Efficient, highly trained customer support team and specialist support in the corporate and pensions business
• Advantageous social benefits, flexibility in work organization and various employee discounts
• Support for professional development and further training