Customer Support Team Leader (m/f/d)

Tasks

The following diverse tasks await you:

• Sales support for our own sales representatives and our agency brokers
• Telephone and written customer support for our agencies, as well as direct contact for technical and administrative issues
• Deputy to the Head of Customer Support, including taking on coordination and decision-making tasks in her absence
• Continuous assurance and further development of technical expertise within the team, as well as support with training and induction
• Close cooperation with the Head of Customer Support, the Agency Manager, our customers, and the various internal service providers within our company
• Coordination and optimization of internal processes to ensure high service quality and efficient workflows
• Active participation in projects and support in the further development of service and sales structures

Requirements

What sets you apart:

• Several years of experience in the insurance industry
• Valid VWB certification
• Affinity for leadership, coaching, and team management
• Willingness to continuously develop the technical and methodological knowledge of your team
• Strong communication skills and enjoyment of working with customers, colleagues, and partners
• Independent, structured approach to work and proactive problem-solving skills

We offer

We offer you:

• A performance-enhancing, modern working environment in a cooperative-based company that has been voted the best employer several times.
• A solid portfolio of private and corporate customers.
• Efficient, highly trained customer support team and specialist support in corporate and pension business.
• Attractive social benefits, flexibility in work organization, and various employee discounts.
• Support for professional development and continuing education.