Technical Account Manager

Tasks

• Serve as a dedicated relationship manager and primary point of contact for assigned client accounts and ensure exceptional service delivery
• Providing backstop support to all IT/TS customers in EMEA during business hours to maintain service continuity in the region
• Primary responsibility for supporting IT/TS customers in the EMEA region, with the expectation of assisting IT/TS staff in other regions as needed through the global support desk
• Prompt response and management of communication with customers regarding corrective actions to resolve service-specific SLAs
• Familiarity with all aspects of Noruma and its supporting infrastructure, as well as ensuring that this knowledge is maintained as the product continues to evolve
• The position is located in London, UK. The successful candidate will join a global team of dedicated technical service professionals who are passionate about customer-focused service.

Requirements

• Strong communication skills to accurately interpret requirements and communicate effectively between global clients and the rest of the organization
• A solid understanding of processes that ensure consistency, as well as the ability to be creative and willing to investigate problems
• Ability to remain calm under pressure and to articulate time-sensitive information clearly and accurately
• Proven experience working independently in a proactive organizational role; with strong quantitative skills and experience in the banking or trading industry
• Ability to use Excel, Word, and PowerPoint at a high level, with familiarity with Bloomberg
• An understanding of markets and trading processes would be an asset, as would a background in programming or a connection to the EMEA trading desk.

Noruma Leadership Behaviors

• Explore Insights & Vision: Investigate the root causes of the problems you or your team are facing, and define a viable solution to the problem
• Make: Strategic Decisions: Evaluate all options for solving the problems and make a decision independently of others
• Inspire: Engagement & Resilience: Inspire team members through effective communication and ideas for change to increase the level of engagement and resilience in your team
• Elevate: Organizational Capability: Proactively engage in professional development and improve team performance in alignment with Noruma's vision and strategy
• Inclusion: Noruma DELI, promote a culture of inclusion and psychological safety in the workplace, and foster ideas in the workplace